Where do I get a Cycle2Work Letter of Collection?
If your employer is signed up to Cycle2Work, you can head to www.cycle2work.info and follow the instructions there to be issued a Letter of Collection.
How much money can I save?
Because you save on tax and National Insurance, a standard rate taxpayer will save a minimum of 25% through Cycle2Work. Normal savings tend to be between 25% and 39%!
Can I use my Letter of Collection online?
Yes! Using your LoC online is simple. Just follow the instructions in the ‘How to’ section on this page.
What can I buy with my Cycle2Work Letter of Collection?
Your LoC can be used to buy a bike and accessories. Keep an eye out for the cycle to work symbol on eligible products.
How much can I spend on a bike and accessories with Cycle2Work?
The maximum amount you can spend on Cycle2work is set by your employer. Historically many employers had a £1000 limit, but new government legislation released in June 2019 means that this is no longer the case for most companies. This change means you’ll be able to save on the full value of any bike or cycle to work bundle.
My employer has set a £2000 limit and I’d like to buy a £2500 bike – can I top-up my Cycle2work purchase with my own funds?
This is not allowed. Please contact your employer to discuss their limit. If you wish to spend more than your certificate value, you will need to cancel it and reapply.
My employer is requesting a quote; please can you provide one?
Absolutely. Please contact your local store directly. We’re afraid that our customer support team cannot provide quotes.
My Cycle2work letter of collection doesn’t work, can you help?
The Cycle2work letter of collection is case sensitive. In our checkout, please type it exactly how it appears. This could also be because your voucher has expired. Please contact Cycle2work directly.
Can I spend some of my voucher now and some later?
No. The voucher is single use.
I’ve brought something that’s the wrong size. I’d like a refund or an exchange.
Please contact our customer support team for further assistance. We cannot offer a cash refund on any items purchased via a cycle to work scheme.