There are a few ways to return items to us:
Free DPD returns
For parcels sent via our courier, DPD (everything other than large items or bikes), there will be a returns label in your parcel. You can use this to return your items to us for free at any DPD collection point. You can find your nearest DPD collection point by clicking here. Lost your label? Contact us here. or call us on 03301 359 778.
If you prefer, you can return your items to us by post. Fill out the returns note included with your order and attach the return address label included with your delivery. If you’ve lost the note, don't worry! You can print one out here. All the information you need to fill in a new note can be found in your invoice.
It’s best to re-use the original packaging to send the items back and to make sure everything is securely packaged. Cycle Republic can’t be held responsible for any damage caused during posting.
Returns made by post are at your own expense. We recommend using a tracked service and obtaining proof of postage. Keep this proof of postage until we have confirmed that your return has been processed. If you’re returning an unwanted item, make sure your item arrives in time for us to get it within 28 days of you receiving your order.
Parcelforce collection for larger items
Larger products (such as work stands, wheels, child seats, frames, and forks) are sent by our other courier, Parcelforce. If you’d like to return one of these, we offer a courier collection service. A £12 charge applies for this service. To request this service, get in touch with Customer Services on 03301 359 778. Please note:
- Collections need a minimum of two working days’ notice.
- Someone will need to be available and to sign when your package is collected.
- Collections can only be made Monday – Friday (excluding Bank Holidays).
- Collection will take place between 9am and 6pm. Unfortunately, exact times can’t be given.
- Please re-pack the item securely. It’s best to re-use the packaging that you received the item from us in.
- You’ll be refunded within 30 days.