We’ve made our returns process as simple as possible at Cycle Republic, to help you cut out the faff and get rolling as soon as possible.
If you decide that you don’t want an item that you have had delivered from us, we’re happy to give you a refund or exchange within 28 days of delivery. Items need to be returned unused in their original packaging along with the original packaging note and copy invoice (as proof of purchase).
Current consumer legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to a full refund of the faulty product. Should a fault occur after the initial 30 days, we entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
For faulty items, we advise you to return the item to a Cycle Republic store. This is the quickest and simplest way to get your refund or exchange. If you can’t get to a Cycle Republic store, please contact us. If you return a faulty item by post, the cost of postage will be refunded once we’ve received the item and checked the fault.
If you think your bike might be faulty, get in touch with our Customer Services team or head to your local store. They’ll be able to help you out with the returns process.
When you return a faulty item to us, we will either examine it ourselves or send it to the manufacturer to be examined.
There are a few ways to return items to us:
You can return items for free at any Cycle Republic store. Just fill in the returns form that came with your order and take this, along with your proof of purchase, to the store. Our colleagues will be able to refund your payment onto the card you paid with or offer an exchange.
Free DPD returns
For parcels sent via our courier, DPD (everything other than large items or bikes), there will be a returns label in your parcel. You can use this to return your items to us for free at any DPD collection point. You can find your nearest DPD collection point by clicking here. Lost your label? Print a new one here.
If you prefer, you can return your items to us by post. Fill out the returns note included with your order and attach the return address label included with your delivery. If you’ve lost the note, don't worry! You can print one out here. All the information you need to fill in a new note can be found in your invoice.
It’s best to re-use the original packaging to send the items back and to make sure everything is securely packaged. Cycle Republic can’t be held responsible for any damage caused during posting.
Returns made by post are at your own expense. We recommend using a tracked service and obtaining proof of postage. Keep this proof of postage until we have confirmed that your return has been processed. If you’re returning an unwanted item, make sure your item arrives in time for us to get it within 28 days of you receiving your order.
Parcelforce collection for larger items
Larger products (such as work stands, wheels, child seats, frames, and forks) are sent by our other courier, Parcelforce. If you’d like to return one of these, we offer a courier collection service. A £12 charge applies for this service. To request this service, get in touch with Customer Services on (+44) 01527 505618. Please note:
- Collections need a minimum of two working days’ notice.
- Someone will need to be available and to sign when your package is collected.
- Collections can only be made Monday – Friday (excluding Bank Holidays).
- Collection will take place between 9am and 6pm. Unfortunately, exact times can’t be given.
- Please re-pack the item securely. It’s best to re-use the packaging that you received the item from us in.
- You’ll be refunded within 30 days.
Just like any other purchase from Cycle Republic, we’re happy to offer an exchange or refund on a bike that you have had delivered if you decide that you do not want it within 28 days of delivery. The bike must be unused in the original packaging along with the original packing note and proof of purchase. You can do this for free at any one of our stores.
You can also return bikes by courier. This service costs £25, and the bike must be repacked back into the box as it was delivered. To arrange a collection, get in touch with our Customer Services team on (+44) 01527 505618. Please note the following:
- Collections require a minimum of two days’ notice.
- Someone will need to be available and to sign at the time of collection.
- Collections will take place between 9am and 6pm. Unfortunately, we can’t give exact times.
- Your account will be refunded within 30 days.
If you’d like to return an item that was bought online as part of a promotion such as ‘Buy One, Get One Free’, ‘3 for 2’, or ‘Buy One, Get One Half Price’, unfortunately you’ll need to return all of the items involved in the offer.
If you'd like to return a product you've bought using Cyclescheme, please get in contact with Cyclescheme. You can get find their contact details by clicking here.
Where applicable, a refund will be sent to your account within 30 days.
If you want to return a product purchased on finance please contact our Customer Services team on (+44) 01527 505618.
Should you cancel your credit agreement and have already received products from us, then you will be liable to pay us in full for the product (unless your cancellation rights apply).